Why The Leatherman Warranty Rocks! Free Replacements

The amazing Leatherman Warranty has cemented me as a customer for life. A while back I broke the Flathead screwdriver bit on my Leatherman Wave. It broke in the prevention of an explosion. A small one anyway.  I was trying to unscrew a rusty screw on my kerosene heater. Which was unusable because I dropped a mini bic lighter deep inside it. I flicked my bic too hard and it flew inside.

First I grabbed my Leatherman Wave Multi-Tool  to unscrew the heater case. I got the heater used and it was a bit rusty. Not that I’m complaining. It was free and could kick out some heat. The leatherman was no match against this screw, though. The tip if the screwdriver snapped off. I was pretty furious.

I then proceeded to break at least one more screwdriver before finally getting it off.

 

Warranty

I found my Leatherman Warranty booklet from my warranty drawer and set it out. My plan was to read the instructions to use the Warranty on it. I left it laying out too long and forgot to empty Bjorns litter box one day. This resulted in a destroyed warranty booklet.

Luckily I found the Leatherman Warranty Page. It is a basic form of what it is and what’s broke. No questions on why it broke. No hassling you over whether it was your  fault the tool broke. Yes, I’ll admit I have miss-used my share of tools. Leatherman didn’t even care.

I popped down to my local FedEx store and mailed it to them for $14. That was for a box, printing the shipping label and sending it. Pretty pricey but worth it for a $90 tool. FedEx was the slowest part of the wait. Once Leatherman got it I received my replacement in a few days.

In conclusion, I could not be happier the  with Leatherman Warranty. I got either a brand new or refurbished one. I could not tell. It was in perfect condition.  That is the kind of company I want to spend my money with.

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